Refund policy

Refunds and Returns

If you receive wine that is damaged, faulty, or not as described, please contact us at wine@thehustlecollective.com.au as soon as possible (ideally within 30 days) with your order number and a photo where relevant. We will arrange a replacement, exchange or refund.

Because wine is a perishable, age-restricted product, we are generally unable to accept change-of-mind returns once an order has been dispatched. This does not affect your rights under the Australian Consumer Law: our products come with guarantees that cannot be excluded, and you are entitled to a replacement or refund for a major failure.

Approved refunds are made to your original payment method. If a return is required, we will provide instructions; please do not return any items until you have contacted us.