Refund policy

Updated 3 November 2026

Refunds and Returns

We don't accept returns or exchanges if you simply change your mind, so please choose carefully.

If your order arrives damaged, faulty, not as described, or you've received the wrong item, contact us at wine@thehustlecollective.com.au as soon as possible with photos of the item and packaging, and we'll make it right in line with your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts or modifies those rights.